Process · Leadership · Innovation
Franco Becerra — Business Analyst & process designer working at the intersection of process design, automation, and people enablement. Latest win: a 3-to-6-week process, automated down to 3 days.
Every role I've held — volunteer president, PM coordinator, migration coordinator, business analyst — comes down to the same behavior: enter a system, find the friction, redesign it, and hand it over so it keeps working without me.
A process that depends on one person is a liability. I design workflows, documentation, and handovers that survive their creator — from CRM pipelines serving 2.6M applicants to cloud migration playbooks.
My teams don't break down and my juniors don't leave. The method is simple and hard: give people ownership of themselves, backed by clear process and honest expectations.
The first time I turned weeks of work into minutes, something clicked. Automation isn't a tool — it's a way of asking "why does this step exist?" until the answer is a better system.
Field notes on process, leadership, and automation — from real work, not theory.